Job description

Job description

  • Department:
    Live Better With
  • City:
  • Job Type:
    Full Time
  • Number of Hours:
    37.5 hrs
  • Contract Type:
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Business Project Manager (14375)

At H&B we are building something really special and exciting - to help people understand how to live longer, healthier, happier lives.
Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys.
We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

So, if you are passionate about making a difference and want to work for a treasured brand that's growing, please apply. We'd love to hear from you.

The Role:

Holland & Barrett (H&B) have an ambitious strategy to launch a series of new wellness journeys to offer products, therapeutic and consultation services to customers. This is an exciting time for H&B and the role of Project Manager is crucial in ensuring we deliver to our roadmap and plans.

Bringing experience of previous Project Manager roles within an Agile environment, you will manage the delivery activity associated with developing a leading class wellness offering to our customers. This will involve working with the Business, Tech and Product teams to ensure that progress remains on track against plans and roadmaps, managing specific project initiatives within the journeys proposition and delivery reporting to our Executives and wider business on Journeys delivery.

You must be well-versed in concepts surrounding project management, both agile and waterfall, in a retail driven and technology business and look forward to the challenge of working in a fast-paced, dynamic environment.

Key Accountabilities:

To achieve a high level of team performance and quality that provides exceptional business value to users, including:

  • Take the strategies and collaborate with the various functions that comprise the virtual team to understand sequencing, longest time deliverables and delivery options to achieve OKRs
  • Liaise with the team and establish best working methods to gain knowledge to deliver the above in an agile environment
  • Consolidate and make sense of multiple roadmaps and plans as well as identifying dependencies to depict the delivery landscape
  • Deliver elements of the strategy that  you will be solely responsible for and lead to successful completion
  • Monitor and report against identified KPIs associated with individual work packages.
  • Create and monitor launch/readiness plans with the Journeys squads prior to new journeys being made live
  • Support Product Managers to unblock and overcome challenges that may be impacting plans/deliverables
  • Ensure other business functions (e.g. Marketing, Content, Legal & Regs) and activities are coordinated with, and support, technical product delivery
  • Support the Transformation PMO Lead in maintaining a portfolio level view of activity across Journeys
  • Monitor Business, Tech and Product activity (through use of Jira, other online tools and in discussion with the various function leads) to understand status, interconnected risks and suggest resolutions
  • Identify and monitor dependencies between squads and other business functions, recommending actions and working with stakeholders to actively manage these
  • Monitor agreed budgets, ensure project spend is in line with budget and has been through the necessary approvals
  • Hold stakeholders to account to agreed actions
  • Produce reporting against plans, risks and issues for governance meetings, including the Transformation Exec
  • Monitor and track resource schedules, including the need for informal or part-time input needed from the business
  • Work closely with Finance Business Partner to manage KPI measurement
  • Manage communications with a range of stakeholders from across the business
The Person:
  • Experienced (5 years+) Project Manager with a proven track record of successful delivery of projects
  • An understanding of working in an Agile environment is essential (Agile certification would be a positive)
  • Experience of digital transformation and creating customer experiences or processes online / in app
  • Good knowledge and handling of programme and project management methodologies and techniques
  • Strong technology understanding – able to understand the challenges of product and tech teams
  • Experience in a Retail or eCommerce environment helpful
  • Customer first mentality with a strong internal customer centric approach
  • Good analytical & problem-solving skills
  • Self-organised and attention to detail
  • Ability to influence with authority at appropriate levels along with good stakeholder collaboration with the ability to work with different types and levels of stakeholders from multiple business functions
  • Good MS Power-point, Word & Excel skills essential
We offer:
  • Pension 3% company contribution
  • Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
  • Holiday: 25 days paid holiday and 8 public holidays for you to do what you love
  • Colleague Recognition Scheme
  • Free Confidential Advice & Colleague Welfare if you need confidential advice 24/7
  • Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing
  • Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network
  • Learning and Development opportunity with Holland & Barrett is a great base for career development long term
  • And many more!


The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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London office
6th Floor Uncommon , 34-37 Liverpool St, , London, United Kingdom, EC2M 7PP
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