Job description

Job description

  • Department:
    Customer Contact Centre
  • City:
  • Country:
  • Job Type:
    Full Time
  • Number of Hours:
  • Closing Date:
    17 August 2022
  • Contract Type:
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Contact Centre Advisor (18005)


Job Type: Permanent

Location: Remote / Nuneaton, Warwickshire

Hours: Up to 37.5hrs

Salary: Β£Industry Competitive + Company benefits

At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives.  With over 145 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe.  Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. 

The Role:

Passionate about customer service?

Join Holland & Barrett and be an ambassador for ensuring our customer service exceed expectations.

When a customer purchases a product from H&B, online or on the high street, our commitment to them doesn't end there! Our quick thinking, problem-solving Contact Centre Agents are dedicated to supporting our customers whatever the question, query of observation. From Vitamin A to Zinc our Agents have the answer.

Key Ingredients:

  • Receiving and responding to customer interactions both online ad over the phone
  • Responding to enquiries proactively and promptly
  • Managing and resolving any complaints in a professional and considerate manner
  • Working and positively contributing towards team KPIs
  • Proactively acting as an ambassador for the Holland & Barrett brand, ensuring levels of customer service exceeds expectations
The Person:
  • Excellent communication: the ability to listen, coupled with fantastic verbal and written skills
  • Strong organisation, with the ability to effectively prioritise where necessary
  • Experience in selling to customers
  • Engaging and motivated, with a β€˜can do' approach to your role
  • Good IT skills with knowledge of Microsoft Office
  • Flexible in your approach and willing to show initiative where necessary; no two queries will be the same!
We offer:

πŸ“š Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

🀝 Career progression

πŸ” Pension company contribution 

✈️ Your wellbeing is paramount so you can get away and take 28 Days Holiday per year

πŸ’· Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

πŸ‘œ Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

πŸ’° Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 

πŸ™‹πŸ½ We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

πŸ‘‘ We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

πŸ‘ And many more!

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Nuneaton Head Office - Samuel Ryder House
7 Barling Way, Nuneaton, Warwickshire, United Kingdom, CV10 7RH
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