Job description
- Department:Customer Contact Centre
- City:Nuneaton
- Country:UK
- Job Type:Full Time
- Number of Hours:37.5
- Closing Date:17 August 2022
- Contract Type:Permanent
Contact Centre Advisor (18005)
Job Type: Permanent
Location: Remote / Nuneaton, Warwickshire
Hours: Up to 37.5hrs
Salary: £Industry Competitive + Company benefits
At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 145 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.
Passionate about customer service?
Join Holland & Barrett and be an ambassador for ensuring our customer service exceed expectations.
When a customer purchases a product from H&B, online or on the high street, our commitment to them doesn't end there! Our quick thinking, problem-solving Contact Centre Agents are dedicated to supporting our customers whatever the question, query of observation. From Vitamin A to Zinc our Agents have the answer.
Key Ingredients:
- Receiving and responding to customer interactions both online ad over the phone
- Responding to enquiries proactively and promptly
- Managing and resolving any complaints in a professional and considerate manner
- Working and positively contributing towards team KPIs
- Proactively acting as an ambassador for the Holland & Barrett brand, ensuring levels of customer service exceeds expectations
- Excellent communication: the ability to listen, coupled with fantastic verbal and written skills
- Strong organisation, with the ability to effectively prioritise where necessary
- Experience in selling to customers
- Engaging and motivated, with a ‘can do' approach to your role
- Good IT skills with knowledge of Microsoft Office
- Flexible in your approach and willing to show initiative where necessary; no two queries will be the same!
📚 Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
🤝 Career progression
🔝 Pension company contribution
✈️ Your wellbeing is paramount so you can get away and take 28 Days Holiday per year
💷 Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
👜 Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
💰 Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
🙋🏽 We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
👑 We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
👏 And many more!