Job description

Job description

  • Department:
    Technology - Product
  • City:
  • Job Type:
    Full Time
  • Number of Hours:
  • Contract Type:
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Director of Design (17335)

About Product at Holland & Barrett

As a Product Design Director, you will lead and manage Holland & Barrett's Design teams to ensure our products and features are valuable for people, businesses, and communities, are easy to use, and of the highest level of craft and execution.

In this role, you'll be member of the Product leadership team, working together with your Tech peers, in Product, Engineering, Data, TPM and other disciplines to define the strategy, operations, and communications that guide the team to build great products addressing real user needs.

The ideal candidate will have strong fundamentals in people management; org building; systems, interaction, and visual design; service design, experience elevating design quality and efficacy in a data-informed product culture, and a passion for equalizing global access to our product experiences. The role supports a large team of designers in several countries working across multiple products simultaneously

The Role

In this role you will build and manage a talented, diverse, inclusive team of product designers and leaders that consistently delivers on projects and is well-balanced across a range of design skill sets.

Key Accountabilities:

  • Drive collaboration and vision across the company to build alignment on priorities leading to product design and execution.
  • Partner closely with a team of product managers, engineers, content designers, user experience researchers to deliver high quality experiences for people across markets, platforms and product surfaces.
  • Oversee multiple projects and scale design resources, accordingly, ensuring deadlines are met, your org is effective, and team members are set up for success by setting clear and measurable goals.
  • Develop design talent and build a thriving culture where designers grow in their careers and feel a strong sense of inclusion and belonging.
  • Design and scale the organization and equip the team for success in their goals.
  • Foster a strong, collaborative design practice.


  • Ensure overall product design strategy through coherency of initiatives of different squads
  • Communicate product design vision and strategy across the squads, helping to ensure that squads implement this vision into reality
  • Lead Exec level workshops to understand β€˜North Star KPIs' and business unit roadmap sessions to ensure alignment of product roadmaps across the vertical
  • Analyze the market, regularly conducting pricing, competitive, and profitability analyses

Collaboration and stakeholder management:

  • Organise and promote cross-department collaboration, building stable processes and ensuring that we are leveraging all the information available (collaboration with user research & insights team, collaboration with data science team etc.) to deliver the best possible solutions
  • Provide expert knowledge of business constraints and equip squads with knowledge of users & customers
  • Ensure necessary resources and tools are available for effective product development within squads
  • Manage conflicts and dependencies across the squads and problem solve with Heads of Engineering, Engineers, Product Managers and Business Leads. Act as a point of escalation as needed
  • Educate stakeholders and help to set best in class product development processes across the organization
  • Promote a best-in-class product design culture and help to set corresponding processes across the teams, helping each team member to grow and develop


The Person

Product and technical expertise:

  • Significant product design experience (8+years or equivalent)
  • Previous experience leading global design teams
  • Proven experience launching of a new product and improving the user journeys
  • Experience working on complex issues which require deep analysis of situations or data, both qual and quant.
  • Experience leading teams in solving hard problems, managing innovative initiatives, representing the company as an industry leader in design.
  • An expert level grasp of management practices and tools.
  • Design experience using storytelling and persuasion to connect strategy and vision with day-to-day practicality.
  • Experience working with budgets and delivery schedules.
  • Experience working with international products.
  • Good understanding of technology and ability to understand technology concepts quickly
  • Good understanding of the retail environment and trends in consumer behavior

Other key requirements:

  • Strong understanding and experience in agile project management methodologies
  • Excellent communication skills, ability to communicate with various types of senior stakeholders from engineers to business executives
  • Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing
  • Excellent end-to-end understanding of the Retail business model, business strategy, ROI, key financial levers within the business unit
  • Experience in using consumer insights via focus groups, usability, surveys, behavioral data, and A/B testing
  • Very able to propose solutions to difficult problems with many constraints, using sound judgement to assess risks, and to layout arguments in a well-structured, data-informed, written narrative
  • Experience in digital transformation and the ability to proactively contribute to a product organization and culture is highly beneficial.

πŸ’Έ Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.

πŸ“š Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

🀝 Career progression

πŸ” Pension company contribution 

✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year. 

πŸ’· Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

πŸ‘œ Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

πŸ’° Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 

πŸ™‹πŸ½ We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

πŸ‘‘ We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

πŸ‘ And many more!

The Company
  • Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
  • Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

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Head office - London
33 Cavendish Square, London, United Kingdom, W1G 0PW
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