Job description

Job description

  • Department:
    Technology - Cyber Security
  • City:
  • Job Type:
    Full Time
  • Number of Hours:
  • Contract Type:
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Head of Incident Response (17378)

About Cyber Security at Holland & Barrett

The head of Incident Response at H&B is a senior level executive, reporting to the CISO, who is responsible for creating a collaboration environment between H&B Security and all impacted business/engineering teams, by working together in the effective incident's detection, response, recovery, identification and protection. Stakeholder management and clean thinking under pressure are key requirements for the role, together with a strong passion for Cyber Security and its amazing ability to make a real difference in protecting customers, partners and employees. Although desirable, existing cyber security and incident response experience is NOT a key requirement.

The Role

Here are the key attitudes and experience that are relevant to this role (not all are needed):

  • Strong programme manager
  • Experience in crisis management, namely in prevent incidents from becoming crisis
  • Insight of using incidents as opportunities, by leveraging Incidents to drive innovation, situation awareness and fixes
  • Passion for incident response and investigations
  • passion for automation, delegation and scalability via playbooks and highly effective processes
  • Drive for automating process and workflows in order to detect, contain and eliminate active malicious agents
  • Being a detective at heart
  • Passion for creating teams that are highly motivated, focused, productive, with a strong work-life balance
  • Being a β€˜Settler', by knowing how to take innovation and productize it (Setter as defined by Wardley Mapping)

Areas of responsibility:

Supported by an experience team, best in class technology and highly qualified 3rd parties,

here are the areas of responsibility for this role:

  • Proactive Incident Response
  • Playbooks Automation
  • Stakeholder Management
  • Project Management and Collaboration
  • Maximum visibility across the organization
  • SIEM (Security Information and Event Management)
  • Situational Awareness using Graphs and Maps
  • SOC (Security Operation Center)
  • SOAR (Security Orchestration Automation and Response)
  • Threat hunting


The Person

We are looking for individuals that want to work for

  • A company that is making a positive impact in the world (H&B is making the world
  • healthier),
  • A company where you will make a real difference (H&B is going through an amazing
  • digital transformation programme)
  • A security team that is growing and innovating (H&B Security has an amazing vision and
  • objectives)

Here some more attributes we are looking for:

  • Looking for next challenge
  • Curious
  • Highly Motivated
  • Effective Manager of high pressured teams
  • Build and Nurture amazing teams
  • Want to make the difference
  • Want to build something worthwhile
  • Want to make the work safer

πŸ’Έ Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.

πŸ“š Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

🀝 Career progression

πŸ” Pension company contribution 

✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year. 

πŸ’· Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

πŸ‘œ Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

πŸ’° Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 

πŸ™‹πŸ½ We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

πŸ‘‘ We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

πŸ‘ And many more!

The Company
  • Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
  • Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
  • Join us and see how far you can go…

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Head office - London
33 Cavendish Square, London, United Kingdom, W1G 0PW
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