Job Title: Head of Operational Support – Contact / Customer Experience Centre
Job Type: Permanent
Location: Nuneaton/Remote hybrid
Hours: 37.5 hrs
Salary: £Industry Competitive + Comprehensive Company benefits
At H&B we are building something really special and exciting - to help people understand how to live longer, healthier, happier lives.Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys.We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.
So, if you are passionate about making a difference and want to work for a treasured brand that's growing, please apply. We'd love to hear from you.
“Leading the strategy to optimise performance and deliver continuous improvement”
As Head of Operational Support you will be responsible for leading the strategy to optimise the performance of the Contact Centre and identify innovation to delivery continuous improvement.
You will lead the contact centre planning, telephony and analytics strategy to create a exceptional customer and employee experience.
To lead, train, motivate the real time, scheduling and MI function and collaborate across Holland and Barrett to create an exceptional digital first experience.
You will play a key role in supporting the Contact Centre Strategy and identify new ways to enable digital first contact strategy and deliver an outstanding employee and customer focused culture
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
Join us and see how far you can go…