Job description

Job description

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  • Department:
    Technology
  • Job Type:
    Full Time
  • Number of Hours:
    37.5 hrs
  • Working Pattern:
    Mon - Fri, 8:45am - 17:15pm
  • Contract Type:
    Permanent
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Junior UX Designer (Journeys) (14125)

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

The Role:

Junior UX Designer

 

At Holland & Barrett the customer comes first. That is why we are currently recruiting for a UX designer to help us deliver an excellent experience to all our customers.

 

What you will do…

As UX designer you will be joining an existing team of designers, product managers, analysts and stakeholders all working towards a common goal – to create the best experiences for our online shoppers.

Putting the customer first you will listen to user feedback, conduct usability tests and carefully analyse data to get a better understanding of our customers – who they are and what they need.

Using this information, you will identify and design new opportunities to improve Holland & Barrett online, communicating all the requirements to our development team through wireframes and prototypes, who will take your ideas and make them a reality.

 

Responsibilities will include…

  • Supporting the online customer experience to drive customer retention, conversion and satisfaction.
  • Analysing various goals to map out user flows for current and new features.
  • Using qualitative and quantitative data analysis to better inform decisions and priorities.
  • Building out wireframes and prototypes for user testing
  • Working with our product managers to record all functional requirements for our developers.
  • Communicating interaction design through technically detailed wireframes/prototypes
  • Understanding technical dependencies and requirements to help produce informed solutions.
  • Ensuring Holland & Barrett is accessible for all users through best practice and user feedback.
  • Understanding and adhering to our Design System which aligns to the Holland & Barrett brand guidelines.
  • Supporting UAT (user acceptance testing) for front-end changes achieved through our development work streams.
  • Support all design artefacts produced from initial discovery and user journey mapping through to the execution of final UI design details
  • Working in a horizontal squad with other product designers, the role will work with product managers and engineers to create solutions that work within business and development constraints, whilst striving to meet the desired business outcome
  • Ensure the solution is usable, so that customers understand when to use it and why.

 

The Person:

You will ideally have…

  • An understanding of basic best practices in UX design
  • Basic proficiency in a variety of design tools such as Figma, Sketch, Adobe CS
  • Ability to prototype within Figma ready for user testing to take place.
  • An understanding of A/B and multivariate testing
  • Outstanding problem-solving skills and the ability to effectively communicate these to internal and external stakeholders.
  • A positive and creative attitude to change.
  • Meticulous attention to detail
  • An online portfolio or samples of work/education demonstrating related experience.
We offer:
  • Pension 3% company contribution
  • Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
  • Holiday: 25 days paid holiday and 8 public holidays for you to do what you love
  • Colleague Recognition Scheme
  • Free Confidential Advice & Colleague Welfare if you need confidential advice 24/7
  • Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing
  • Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network
  • Learning and Development opportunity with Holland & Barrett is a great base for career development long term
  • And many more!

#LI-NP1

The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…


 
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