Job description

Job description

  • Department:
    Technology - Data
  • City:
  • Job Type:
    Full Time
  • Number of Hours:
  • Contract Type:
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Product Data Analyst (16619)

About Data at Holland & Barrett

Data is the beating heart at Holland & Barrett. Our data teams - comprised of Data Engineering, Data Warehousing, BI, Data Science and Product Analytics - are essential to enabling H&B's vision of becoming the world's leader in personalised wellness journeys.

Our mission is to provide access to quality data at the speed of thought and enable data-driven decision making across the organisation. Equally, our data teams build and deploy advanced data products delivetint a world-class user experience to our customers. 

Join us in creating the future.

The Role

We are looking for an enthusiastic and motivated analyst to join our Product Analytics team within the Journeys team at Holland & Barrett. Our Journeys team exists to help our customers live better lives. 

The role requires someone who can drive how data is leveraged in solving business problems within their area. Consulting with business partners in problem-definition, setting success metrics and shaping the way forward through data insights. You will gain a deep understanding of business problems, embrace a customer lens, and tackle problems with timely analytics and translate analytics vision and strategy into execution. You will provide reliable, and actionable insights to partners using effective communication methods tailored for your audience.

In this role, you will be directly involved in enabling business improvements through your own insights/observations, you will own metrics and analytical/reporting improvements as well as being an influence on product and business goals. You'll be part of an analytics team that supports analysis of all aspects of the rides business, you'll help us understand their booking behaviours on multiple products & platforms ensuring the decisions we make about our customers are data driven and relentlessly improve the experience they have.

You will be leading analytical projects delivering actionable insights via data analysis such as customer behaviour, user journeys and funnels, segmentation, A/B test analytics, predictive modelling, etc. Your work will help optimise the Holland & Barrett product experience to drive customer satisfaction and retention.

You'll be working with Product Managers, Engineers, Analysts, data scientists and more, as well as other key parts of the business to help us understand, interpret and solve some of the most interesting challenges at Holland & Barrett. 

The role requires you to provide timely decision support through performance monitoring, creating KPIs and structuring data, planning and tracking the performance of the connected trip. The focus will be on delivering customer insights in many forms, whilst taking a systematic approach to creating useful data sets to enable advanced analysis as well as measuring success of initiatives, products and business changes.

Key Responsibilities

  • Closely collaborate and act as partner to the product, technology, marketing, BI and executive teams to translate key business questions into actionable recommendations for our product
  • Drive key analytics projects including forecasting, A/B testing and funnel optimization
  • Understand key behaviours that drive consumer acquisition, retention and engagement to enable decision making about product strategy and features, marketing tools and campaigns
  • Ensure a high quality of analytical approaches and strategy frameworks
  • Working with Journeys Product Managers to generate and iterate hypotheses for cross-sell experiments which provide learnings and/or commercial benefit
  • Building reporting suites to support our connected trip proposition
  • Working with engineers to log new data points to enhance insight into product performance
  • Automating processes to efficiently manage reporting requirements, and ensure timeliness of information
  • Linking together disparate data sources to drive insight
  • Support team on ad hoc analytical requests
  • Support trading investigations by building alerting on key metrics
  • Work closely with the Customer Insights team to track performance of ROI of promotions
  • Work closely with analytics leads across the other products we sell e.g. Retail web and app 
  • Perform exploratory analysis that interrogates, supports and challenges business assumptions
The Person

Requirements Of Special Knowledge/skills

  • Bachelor's degree in statistics, mathematics, computer science, or related field. Master is a plus
  • Excellent analytical skills with a demonstrated ability to translate data and information into actionable insights and business recommendations
  • Proficient in SQL
  • Proficient in Microsoft Excel
  • Skills in Python, R, Matlab or similar tools are a big plus
  • Passion for data and metrics
  • Outstanding analytical capacity paired with a profound business sense
  • Hands-on attitude and the ability to thrive in a fast-paced environment
  • Exceptional project management skills and attention to detail
  • Highly motivated, professional, creative, proactive and able to work independently and cooperatively in a diverse group
  • Experience with multivariate testing
  • Able to weave a narrative when presenting data
  • Strong experience of leveraging insights from disparate data sources.
  • Demonstrates strong ownership, stakeholder management and prioritisation skills.
  • Strong analytical skills with commercial acumen, with the ability to identify opportunities & threats.
  • Superb SQL skills ideally in cloud data warehouse environment (i.e. Redshift)
  • Strong technical skills (R, Python, Excel)
  • Advanced dashboarding skills with Tableau / Sisense/ Power BI / Metabase or similar
  • Able to balance the need for accuracy and efficiency
  • Able to distil & relay complex, technical information to a non-technical audience


Desirable Skills/experience

  • Experience of working in / for an ecommerce organisation
  • Experience in paid search or campaign management
  • Cross-device analytical experience (Mobile / Desktop / Tablet / App)
  • Strong knowledge of statistical methods and data / web analysis software
  • Google Analytics
  • Google Tag Manager

💸 Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.

📚 Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

🤝 Career progression

🔝 Pension company contribution 

✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year. 

💷 Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

👜 Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

💰 Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 

🙋🏽 We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

👑 We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

👏 And many more!

The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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Head Office - Samuel Ryder House
7 Barling Way, Nuneaton, Warwickshire, United Kingdom, CV10 7RH
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