Job description

Job description

  • City:
    Burton on Trent
  • Country:
  • Job Type:
    Full Time
  • Number of Hours:
  • Contract Type:
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Team Leader Direct Mail (18461)


The Role

Responsible for ensuring the effective, professional and timely management of the operation during the shift, ensuring the team achieve all KPI's, SLA's and targets in line with the budget and in accordance with customer and Company requirements.



  • Responsible for the effective resourcing, SLA and KPI management


  • Warehouse Colleagues, Warehouse Administrators

Principle Accountabilities

  • Manage dept KPI, which include ownership of productivity and work study, in line with
  • Provide leadership and direction to colleagues in all aspects of the warehouse operation.
  • Ensure the Health, Safety of all employees, in accordance with current legislation and Company policies and procedures
  • Ensure customer deadlines are exceeded and meet all agreed relevant Key Performance Indicators (KPI's) and SLA'
  • Support continuous improvement, leading and participating in working parties to involve and engage staff, with an aim to increase efficiency and reduce costs.  Have full involvement in their implementation and success
  • Ensure all tasks are delegated appropriately and in the most efficient manner by coordinating between office and warehouse
  • To oversee general housekeeping requirements of the warehouse, ensuring high standards of hygiene and orderliness
  • Provides effective communication to shift/team on daily tasks, changes to working procedures, H&S, Audit, through daily team briefs etc
  • Completes shift handovers accurately with oncoming/off going Team Leaders & Operational managers as required
  • Updates team, on required targets/rates, and accuracy checks, providing training, coaching and feedback, taking action on poor performance where required and in a timely manner
  • Ensure there is an appropriate level of multi-skilled colleagues to perform tasks in an effective and efficient manner, completing training records, probationary reviews, performance discussions, regular 121's and appraisals to the required standard
  • Develops others to support the site talent and succession plan and drive continuous learning and development opportunities,
  • Demonstrates H&B Values and ensures self and all colleagues adhere to the Company Code of Conduct, site rules, standards of behaviour and company policies and procedures
  • Ensures all colleagues and staff adhere to Safe Working Practices and H & S rules & procedures whilst on site and take appropriate action where required.
  • Ensures compliance to all HR Policies & Procedures
  • Maintains good working relations with Colleague Representatives; promotes Engagement & Charity Initiatives
  • Leads by example and sets, maintains and uphold the Company standard for the team to follows Ensure all documentation is dealt with according to requests, legal requirements and company procedure; all relevant paperwork is checked and handed to the relevant department
  • Ensure the effective and timely management of all attendance and timekeeping issues, ensuring return to work interviews are conducted prior to staff commencing work upon their return from absence.
  • Maintains records, completes reports and presentations as directed by your Line Manager
  • Pro-active approach to continuous improvement, identifies new ways of working to improve, gets involved with working parties to improve efficiency & cost
  • Ensure all accidents/incidents/near misses are reported and recorded immediately and ensure all accidents/near misses etc. are investigated thoroughly in line with company guidelines
  • Demonstrate a commercial awareness and understand the contractual operating environment
  • Successfully recruit, manage, develop, coach and mentor all staff at all levels of the business in order to ensure the successful delivery of all medium and long term business plans.
  • Work with the other divisional Managers to ensure that the deployment of resource improves flexibility, sharing of best practice initiatives and development of staff into the leaders of the future which will actively support the Business unit's succession plans and bench strength initiatives
  • Ensuring employees are recruited, cross-trained and developed to meet their potential in accordance with Company policies and procedures and the Resource Planning process.
  • Complying with current Equal Opportunities legislation and the Company Equality and Diversity policy
  • Implementation and management of new operational practices and policies, incorporating RA, SOP and SWP
  • To carry out any other duties as directed by a member of the senior management team

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Burton B1
B1, Burton on Trent, Staffordshire, UK
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