Job description

Job description

  • Department:
  • Job Type:
    Full Time
  • Number of Hours:
    37.5 hrs
  • Working Pattern:
    Mon - Fri, 8:45am - 17:15pm
  • Contract Type:
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UX Optimisation Executive (14816)

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

The Role:

Join us in revolutionising our digital experiences! As an UX Optimisation Executive, you'll be at the forefront of change within the business, working within our established and successful UX team to assist building new and enhancing current journeys.


The UX Optimisation Executive will work with the UX Optimisation Manager in delivering and interpreting a wide variety of company optimisation goals across various eCommerce websites and apps, both for the UK market and internationally. This role will work with various stakeholders throughout Holland and Barrett and will co-ordinate a varied set of digital changes.


What you'll be doing:

  • Assist the UX Optimisation Manager in executing the Optimisation roadmap.
  • Review changes and tests before they are pushed live.
  • Work with the Ecommerce Trading team to support trading plans for specific campaigns and make recommendations to drive conversion.
  • Work in conjunction with UX Designers to execute designed changes and deliver to set deadlines.
  • Collaborate with the UX Analyst's to pinpoint areas for optimisation and review test performance for iteration.
  • Identify and troubleshoot current UX pain points for customers.
  • Co-ordinate changes with the internal development teams and Product Managers.
  • Question the status quo on current and future changes.
  • Work across multiple websites in various countries to deliver a streamlined but localised customer journey.
The Person:

Your skills and experience:

  • Previous experience as an UX Optimisation Executive is an advantage but not essential.
  • Empathy for customers to help understand various scenarios and how customers interact with our websites.
  • A good level of experience co-ordinating changes within a digital environment.
  • Excellent communication skills, both written and oral.
  • Experience using MVT/ Personalisation tools would be highly advantageous but not essential.
  • Superb planning skills and ability to manage requests from multiple stakeholders.
  • A genuine passion for improving customer experience and conversion rate optimisation is also a must.
We offer:
  • Pension 3% company contribution
  • Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
  • Holiday: 25 days paid holiday and 8 public holidays for you to do what you love
  • Colleague Recognition Scheme
  • Free Confidential Advice & Colleague Welfare if you need confidential advice 24/7
  • Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing
  • Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network
  • Learning and Development opportunity with Holland & Barrett is a great base for career development long term
  • And many more!


The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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