Job description

Job description

  • Department:
  • Job Type:
    Full Time
  • Number of Hours:
    37.5 hrs
  • Working Pattern:
    Mon - Fri, 8:45am - 17:15pm
  • Contract Type:
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UX Researcher (14177)

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

The Role:

If you're passionate about learning from customers and communicating evidence-based insights in a commercial organisation, then this UX Researcher role could be for you.To be a successful UX Researcher at Holland and Barrett
you'll need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behaviour central to a team's decision-making.

As part of your role, you'll be given the unique opportunity to research the customer experience across various digital platforms.

What Will I Do As A UX Researcher?
Your job as a UX Researcher will be to ensure the voice of the customer and their needs are embedded in the development of the end to end experience, in all digital platforms:
Work across product teams and collaborate with UX Product Owners, UX/UI Designers, Developers and Plan research, generate hypotheses, recruit targeted participants, create discussion guides and run research sessions to capture customer insights based on the goals and objectives of the projects you work on.
Be flexible and effective in the way that you analyse and communicate your findings.

The Person:

- Being very good at running a usability study
- Designing usability studies based on solid research principles
- Very meticulous in taking notes and recording data
- Efficient in reporting findings
- Insightful in turning findings into insights and explain them clearly
- Good at multi tasking (by working with multiple teams at once)
- Making good tactical decisions on how to design and run usability studies
- A good communicator
- Comfortable in a fast moving environment with regular changes in direction and priority.

- The candidate will be able to demonstrate an understanding of UX research theory , including how to work with qualitative, quantitative data.
- Experience in designing a usability study and using industry level usability software
- Promoting user centred design principles and best practice across the organisation
- Experience running studies in a formal lab, an informal lab and remote.
- Experience in e-commerce research

This role is NOT suitable for:
-UX designers who have only recently moved into research
-Other professionals who have participated in usability, but not carried out e-commerce researcher testing

We offer:
  • Pension 3% company contribution
  • Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
  • Holiday: 25 days paid holiday and 8 public holidays for you to do what you love
  • Colleague Recognition Scheme
  • Free Confidential Advice & Colleague Welfare if you need confidential advice 24/7
  • Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing
  • Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network
  • Learning and Development opportunity with Holland & Barrett is a great base for career development long term
  • And many more!


The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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